Secure your account
Create or access your account with the sign-in options offered by the application and confirm the mobile number associated with it when requested.
- Use only the newest one-time code shown for your sign-in or security action.
- Never share an OTP, password or recovery link.
- Keep your profile and preferred language current.
Raise a complaint
Choose Report, describe the visible civic issue, select the most specific available complaint type and confirm the location used for routing.
- Capture a clear photo, video or voice note only when it is safe and useful.
- Avoid unnecessary faces, vehicle numbers, documents and private addresses.
- Review the privacy and routing summary before submitting once.
Track and respond
Open Complaints to search by reference or category. Open a complaint to review its current status, civic scope, timeline and permitted messages.
Use feedback, reopening or escalation actions only when the application makes them available for that status.
Use Community responsibly
Community contains reviewed, privacy-protected public information. Do not publish personal information, unrelated allegations or content that could put another person at risk.
Troubleshoot carefully
Keep an offline draft and retry when connected. If location access is denied, use the application retry or device settings. After an uncertain submission result, check Your Complaints before attempting another submission.