Report what you can observe
Use a clear description and the closest issue category. Avoid accusations, unnecessary personal information and images of people when the civic issue can be shown without them.
Keep evidence safe
Do not enter traffic, unsafe structures, flood water, active work sites or conflict situations to capture evidence. A report is never worth increasing immediate risk.
Understand visibility
Submission does not automatically make a complaint public. Public visibility is a separate, reviewed and privacy-processed decision, and some categories are never eligible for ordinary publication.
Follow the record
Keep the complaint reference, review messages and status history, and respond through the application when more information or resolution feedback is requested.