Choose the closest visible issue
Start with the category that best describes what can be observed. The application then presents the current, more specific complaint types available within that family.
Visibility depends on the complaint type
Only reviewed and generalised civic reports may become visible in Community. Restricted, sensitive and emergency information remains protected. The application displays the applicable handling before submission.
Safety comes first
JagrukSetu is not an emergency dispatch service. Call 112 whenever anyone is in immediate danger and use the protected official channel shown for sensitive matters.
High-level complaint families
Solid waste and sanitation
Garbage collection, public cleanliness, public toilets and dumped waste.
Roads and public infrastructure
Potholes, footpaths, damaged roads, unsafe covers and road infrastructure.
Drainage and sewerage
Blocked drains, sewage leaks, waterlogging and damaged drainage systems.
Water supply
Water supply interruption, contamination, leaks and damaged water assets.
Electrical and lighting
Streetlights, exposed electrical hazards, signals and civic technology.
Public health
Pest risks, food hygiene, health nuisances and unsafe sanitation.
Environment
Trees, parks, pollution, animal issues and damage to green spaces.
Buildings and land use
Unsafe construction, encroachment, land use and building hazards.
Traffic and road safety
Traffic conditions, illegal parking, safety hazards and failed controls.
Public facilities
Problems at schools, clinics, markets, toilets, shelters and civic facilities.
Law and community safety
Crime, harassment, cybercrime and safety concerns requiring protected handling.
Emergency hazards
Fire, collapse, gas leaks and urgent hazards. Call 112 for immediate danger.
Public transport
Bus, rail, metro, ferry, taxi and public-transport problems.
Social welfare
Welfare access, vulnerable-person protection, labour and support services.
Civic administration
Certificates, taxes, bills, applications and delayed administration.
Regulation and trade
Markets, licences, consumer matters and unsafe commercial activity.
Public integrity
Bribery, misuse of public office and public-integrity concerns.