Who operates JagrukSetu
Rusaka Technologies Private Limited operates JagrukSetu and is responsible for the application and public website. Privacy, access, correction and deletion requests may be sent to admin@rusaka.com.
Information we collect
We collect information that is needed to create and protect an account, understand a civic issue, resolve the available civic route, preserve an accountable record and provide follow-up.
- Account information such as email address, confirmed mobile number, display name, preferred language, user identifier and authentication or security records.
- Complaint information such as category, description, selected attributes, timestamps, status history, messages, feedback and reopening or escalation records.
- Precise foreground location, accuracy and provider-integrity signals when a feature requires location or complaint evidence.
- Photos, videos, audio or profile images that a user chooses to capture or upload.
- App platform, a one-way device identifier, security events, diagnostic records and ordinary service logs needed to protect and operate the service.
- Community choices such as endorsements, private saved items and locality-alert subscriptions.
- A website waitlist email, consent version, signup surface, status and timestamps when a visitor voluntarily joins the release waitlist.
Device permissions
JagrukSetu requests camera, microphone, photo-library or foreground-location access only for the feature the user chooses. The app does not request background location. A permission can be denied or changed in device settings, although the related feature may then be unavailable.
How we use information
We use information to authenticate users, protect accounts, create and route complaints, check completeness and possible duplicates, store chosen evidence, show complaint history, deliver permitted communications, provide privacy-protected civic discovery, investigate abuse, maintain reliability and meet applicable legal obligations.
JagrukSetu does not sell personal information and does not use personal information for third-party behavioural advertising.
When information is disclosed
Information is processed by service providers that host or operate the service, including Supabase for database, authentication and private storage, Cloudflare for the application backend and Vercel for the public website. They process information under their own security and privacy commitments.
A responsible public authority or authorised civic operator may receive the complaint information reasonably needed to investigate or act. Information may also be disclosed where required by law, to protect users or the service, or as part of a lawful corporate transaction.
Private reports and reviewed public information
A complaint is private by default and is not automatically a public post. A separately reviewed public summary may show a civic category, generalised area, status and time information. Exact coordinates, the reporter identity and original private media are excluded from that public projection.
Storage, security and international processing
We use access controls, encryption in transit, private storage, row-level database controls, audit records and data-minimising public projections. No system is completely secure, so users should not submit passwords, OTPs or unnecessary identity documents as complaint content.
Our service providers may process information in India or other countries where they operate. We use providers and contractual or technical safeguards appropriate to the service and information involved.
Retention
Account and service information is retained while the account or complaint record is active and for the additional period reasonably required for security, dispute resolution, civic-record integrity, fraud prevention and legal obligations. Complaint status and audit history may be retained even when directly identifying account data is deleted or restricted.
Waitlist information is retained until release communications are completed, consent is withdrawn or it is no longer operationally required. Temporary drafts, signed media links and operational logs use shorter service-appropriate periods where the implementation permits.
Choices and requests
Users may ask to access, correct or delete applicable account data, withdraw a waitlist request, change locality alerts, or raise a privacy concern by emailing admin@rusaka.com. We verify a request before acting and may retain information where law, safety, fraud prevention or the integrity of a civic record requires it.
Account-deletion instructions are available at https://www.jagruksetu.com/en-IN/account-deletion. Uninstalling the app does not by itself delete server-side account or complaint records.
Children
JagrukSetu is not designed as a child-directed service. A parent or guardian who believes a child submitted personal information without appropriate authority should contact us so the request can be reviewed.
Changes and contact
We may update this policy when the service, providers or legal requirements change. Material updates will show a new effective date. Contact admin@rusaka.com with the subject “JagrukSetu privacy request”.